Chandy Ghosh has never been one to shy away from a challenge. As chief operating officer and general manager of Sinch Emergency Services, she carries the responsibility of ensuring seamless, life-saving communications. The journey that brought her here, however, was marked by a deep commitment to technological advancements, an unyielding drive for operational excellence and a passion for creating solutions that save lives.
Ghosh played a pivotal role in shaping emergency response communications, overseeing a transition that integrated Inteliquent into Sinch’s global infrastructure in December 2021. This move was more than a merger—it was a transformation of capabilities, ensuring better, faster and more efficient emergency services for communities nationwide. Under her leadership, Sinch Emergency Services has expanded its technological reach, enhanced its operational resilience, and fortified its role as a trusted leader in critical communications.
The last three years have seen remarkable progress. By prioritizing innovation and efficiency, Ghosh has led her team through significant advancements in emergency response technology. She has spearheaded strategic partnerships and implemented new systems designed to enhance public safety and streamline communication between emergency services. Her ability to anticipate industry shifts has allowed Sinch Emergency Services to remain agile and responsive in an evolving technological landscape.
With a clear vision for the future, Ghosh understands that the key to sustained success is adaptability. She is deeply committed to equipping her workforce with the skills needed to meet the demands of tomorrow’s emergency communications. Through rigorous training initiatives and mentorship programs, she fosters a culture of continuous learning, ensuring her team remains at the forefront of innovation.
A First-Year Titan 100 Honoree, Ghosh sees leadership as both an opportunity and a responsibility. Passion fuels her drive, and she shares that energy with others by staying hands-on in mentorship and industry innovation. Whether through thought leadership, professional speaking engagements or direct engagement with her teams, her enthusiasm for her work is infectious. She believes that leadership is about creating pathways for others to succeed and takes pride in developing strong, capable professionals within the industry.
Her contributions have not gone unnoticed. Recognized by the 50/50 Women on Boards initiative, she actively promotes diversity in leadership, advocating for more women to take on executive roles in technology and emergency communications. Her influence extends beyond corporate success—she is actively shaping how people receive critical assistance in moments of crisis.
Ghosh’s leadership is a testament to how strategic vision, coupled with a commitment to service, creates a lasting impact. By prioritizing innovation, fostering a culture of learning and advocating for inclusivity, she has not only strengthened Sinch Emergency Services but also set a new benchmark for excellence in the industry. Her story is one of resilience, transformation and dedication to a mission that truly matters.
