James Davis

He measures success by accomplishment and takes personal interaction seriously.

James Davis, President & CEO of Industrial Specialties Mfg. (ISM), a worldwide supplier of miniature pneumatic and fluidic components, said accomplishment can be measured very simply by looking at results profitable, sustainable growth.

“In business specifically, I ask myself as a leader if we are making a positive difference for our employees, our customers and our suppliers, and if so, what is the economic benefit of our place in the supply chain?”

Great questions from a Titan who keeps on top of his industry. Purchasing the company in 2006, Davis said that ISM was a much smaller business at that point with a paper catalog distribution model. Coming from a software background, moving to a more current model seemed to be the appropriate initial business plan. And for Davis, this plan has more than surpassed his goals. Over the past 14 years, the company has experienced routine double-digit growth by moving to a new generation model employing digital technology, quality processes and a supportive culture as a foundational element to support growth.

“The company has a great and loyal team, with a cohesive compensation plan that aligns with the company’s objectives,” Davis said. “The mission statement of the company is to not only provide respect and courtesy to customers, suppliers and employees, but to do so with integrity before profits.” He added, “We also feel that giving back to our community is an important core value.”

Davis said that he believes the company will continue to grow based upon its agility and culture.

“The company will continue to evolve using the latest in digital marketing techniques to enhance supplier and customer development,” Davis said.

He explained that this is based on three major areas: Focus on giving back to employees; Utilize technology to drive innovation and consider customers and suppliers as key stakeholders and treat them accordingly.

“Utilize technology to get further faster, but don’t forget about the importance of reward-based management principles, which begin and end with positive personal relationships, not emails, voicemails and texts,” he said. “That will The mission statement of make all the difference as a leader and a successful business owner.”

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