Komal Goyal

For Komal Goyal, control is not a viable goal for any leader. “With the pandemic taking control of our lives, it was evident that we truly do not have any control over anything external,” said Goyal. “All we have control over is how we react to an external situation.”

During 2020, Goyal, a Managing Partner at 6e Technologies, learned how to react to the loss of control and the changes within the industry. “Like everyone else, we realized that growing using the existing methods was not going to work,” said Goyal. “Being a B2G company, we could no longer be part of conferences which usually is the one and the only way we meet our prospective clients.”

Goyal and her team became intentional in upping the level of service to existing clients and realized it was time to grow the existing client base. This way of selling showcased tangible results, resulted in the company experiencing 20% growth since 2019.

Additionally, they made a conscious decision not to nickel and dime clients who had budgets cut in half due to the pandemic. The company supported clients who were struggling and those that had a surge with the same vigor, she said. As a result, the approach was fruitful, prompting clients to ask for even more help, which helps through continued growth.

“In my opinion, leading through change is to first communicate, then collaborate and finally commit,” said Goyal. “As a leader, all these Cs are important to see the change adopted by the people you are leading.” Focusing on the three Cs also helped Goyal to push her focus to nurturing and supporting the company’s team. “A company is nothing without its people,” said Goyal. “Nurturing and supporting our team became more important than ever.”

At 6e Technologies, most employees work at client sites. That posed a challenge until Goyal made the effort to contact employees individually, inquiring about their challenges and helping them feel that they were part of a bigger picture.

“I measure my success as a leader when my team members say that they love to work for 6e Technologies because of the environment and freedom of expression they have here,” said Goyal. “It’s important to take care of your people, no matter how big or small your organization is. We have to realize that we are where we are because of the team.”

For her commitment to the three Cs during change, Goyal has been named a Titan of industry.

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